• ERP Technical Manager

    Job Locations US-IA-Norway
    Req No.
    Information Technology
    Regular Full-Time
  • Overview



    Enterprise IT manager with technical experience in ERP systems and IT architecture. Accountable for the design and delivery of technical solutions focusing on the implementation of ERP and integration with applications across the system landscape.


    • Manage and deliver Frontier ERP technology initiatives.
    • Accountable IT owner for ERP program development, testing, operations, deployment, cutover, transition and warranty activities.
    • Assess the current ERP IT environment, develop and execute the future ERP architecture roadmap.
    • Implement new Infor M3 ERP system and supporting systems and decommission existing legacy ERP and associated systems.
    • Plan, develop and manage IT ERP support team and best practices
    • Act as a liaison between Systems Integrator resources and technical experts as well as a variety of internal teams within Frontier who will be integral to supply services to ensure program execution.
    • Lead the business requirements elaboration and technical analysis phases of enterprise projects by applying experience/in-depth knowledge of commercial product development methods, technical architectures, advance business analysis and modeling concepts, information system, and software development lifecycle expertise.
    • Perform software design and code reviews and lead technical initiatives. Stay abreast of current technology industry developments in ERP and general technology
    • Review and approve vendor created development, testing, operations, deployment, cutover, transition and warranty specifications to ensure they meet Frontier business requirements.
    • Ensure strategic alignment between the architecture and design stream and the service delivery teams to ensure that the solution is built in accordance with the Infor M3 standards.
    • Work collaboratively with Frontier operational leadership, ERP super users and end users to identify and implement system optimization, improvements and efficiencies throughout the system development and ongoing maintenance.
    • Establish and manage standards, methodologies, and process for ERP configuration and development and maintenance.
    • Manage vendor relationships, risks, issues, service agreements and directing the resolution in a timely, transparent manner.
    • Facilitate cross-functional meetings/presentations with various levels of management.
    • Provide technical direction to the business in the use of information and data.
    • Other duties may be assigned.





    This is a key leadership position that interacts directly with operational stakeholders to define and fulfill system project and support needs including requirements definition, system configuration and development, testing, and change control.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Bachelors degree (B.S.) or equivalent in Computer Science, Management Information Technology, or related field; and 10 years or more related experience in ERP technical management leading a complex IT service delivery organization; or equivalent combination of education and experience.

    Possesses architect level experience of Infor ERP and has played a lead architect role on at least two ERP implementations.



    Ability to read, analyze, and interpret such items as highly detailed professional, scientific, and technical journals, and legal documents. Ability to respond effectively to the most sensitive inquiries or complaints from both inside and outside the company. Ability to write speeches, articles or memos using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to such groups as top management, boards of directors, or the general public.



    Ability to comprehend the most complex financial principles. Ability to use a computer to create highly customized spreadsheets and charts, run reports, and interpret data. Ability to analyze balance sheets, profit and loss statements, and the most detailed types of financial documents, and apply that information to make long-term, strategic decisions.



    • Possess strong knowledge of defining business architecture with alignment to technology.
    • Ability to work closely with other technology disciplines across integration, data, security, application and reporting.
    • Advanced communication skills demonstrated through previous experience in the following contexts: multi-disciplinary project meetings, technical reviews with architects, developers and SME’s.
    • Highly developed organizational skills to prioritize tasks and complete work within defined timeframes in a fast paced program environment.
    • Ability to conceptualize, launch and deliver multiple IT projects on time and within budget.
    • Ability to build close working relationships with both operational stakeholders and functional/technical support staff to facilitate a cooperative and productive working environment.




    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands and/or fingers to type, handle, or feel; and view a computer monitor or video display. 




    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually quiet.


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