• ERP IT Director

    Job Locations US-IA-Norway
    Req No.
    Information Technology
    Regular Full-Time
  • Overview



    Enterprise project manager with deep experience in ERP systems and IT infrastructure architecture. Will provide solution delivery expertise to the technical work stream in the Frontier ERP program. This is a key role to enable business transformation by overseeing core Infor M3 ERP and supporting system delivery services across the development, testing and QA, operations, support, deployment, cutover, transition and warranty activities.




    • Lead several teams of Frontier professionals across development, testing and QA operations, support, deployment, cutover, transition and warranty disciplines.
    • Act as a liaison between Systems Integrator resources and technical experts as well as a variety of internal teams within Frontier who will be integral to supply services to ensure program execution.
    • Review and approve vendor created development, testing, operations, deployment, cutover, transition and warranty specifications to ensure fit for purpose for Frontier.
    • Leads the creation of the ERP support function to meet the needs of the organization.
    • Ensure strategic alignment between the architecture and design stream and the service delivery teams to ensure that the solution is built in accordance with the Infor M3 standards.
    • Collaborate across Frontier and Systems Integrator architecture resources to ensure that the delivered solution components meet the business functional and system nonfunctional requirements and can be operated by the Frontier team.
    • Works collaboratively with Frontier operational leadership, ERP super users and end users to identify and implement system optimization, improvements and efficiencies throughout the system development.
    • Responsible for the implementation of monitoring, change control, and update/upgrades of Cloud and/or on-premise ERP systems through the program delivery lifecycle.
    • Works collaboratively with leadership, staff, and vendors on all matters related to the use and support of ERP applications and tools.
    • Establishes and manages standards, methodologies, and process for ERP configuration and development.
    • Manages vendor relationships, discussing issues, service agreements and directing the resolution of issues in a timely manner.
    • Engage Technical SME’s to gather and derive operational requirements and translating them into appropriate technical specifications to ensure that issues can be quickly identified, isolated and resolved.
    • Facilities cross-functional meetings/presentations with various levels of management.
    • Stays abreast of solution development progress, provides assistance as required to support development, testing, operations, deployment, cutover, transition and warranty activities.
    • Participate and support all mock conversions, dry runs, dress rehearsals, conference room pilots, systems integration tests, user acceptance tests and production cut over activities as required.
    • Assists with System Integration Testing and User Acceptance Testing by providing technical and solution expertise to triage issues and defects.
    • Provide technical assistance to the business in the use of information and data.
    • Other duties may be assigned.




    Directly supervises members of the IT department and other personnel as determined by the department organization. This is a key leadership position that interacts directly with

    operational stakeholders to define and fulfill system project and support needs including requirements definition, system configuration and development, testing, and change control.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Takes responsibility for safety within department and actively assesses hazards in their department and finds solutions to those hazards.

    Reinforces a safety culture: leads by example, reminds employees to work safely, praises good behavior and safe practices, encourages suggestions, communicates consequences for unsafe acts, holds employees accountable, disciplines employees when warranted.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Master's degree (M.A.) or equivalent in Computer Science, Engineering, information technology, business administration, management or related field; and 10 years or more related experience in ERP solutions including five years of technical management experience leading a complex IT service delivery organization; or equivalent combination of education and experience.

    Experience administering and upgrading complex third‐party systems (e.g., ERP suites) with Enterprise Level Application Development experience. Preferred experience implementing Infor M3 or similar ERP software with a proven track record of delivery excellence (schedule/budget/quality). Must possess knowledge of core business applications such as Infor M3, SAP or Oracle that are relevant to ERP. Qualified candidates should also have demonstrated experience working with offshore teams to delivery cost effective quality business solutions.



    Ability to read, analyze, and interpret such items as highly detailed professional, scientific, and technical journals, and legal documents. Ability to respond effectively to the most sensitive inquiries or complaints from both inside and outside the company. Ability to write speeches, articles or memos using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to such groups as top management, boards of directors, or the general public.



    Ability to comprehend the most complex financial principles. Ability to use a computer to create highly customized spreadsheets and charts, run reports, and interpret data. Ability to analyze balance sheets, profit and loss statements, and the most detailed types of financial documents, and apply that information to make long-term, strategic decisions.




    • Possess strong knowledge of defining business artcitecture with alignment to technology.
    • Ability to work closely with other technology disciplines across integration, data, security, application and reporting.
    • Advanced communication skills demonstrated through previous experience in the following contexts: multi-disciplinary project meetings, technical reviews with architects, developers and SME’s.
    • Highly developed organizational skills to prioritize tasks and complete work within defined timeframes in a fast paced program environment.
    • Ability to conceptualize, launch and deliver multiple IT projects on time and within budget.
    • Ability to build close working relationships with both operational stakeholders and functional/technical support staff to facilitate a cooperative and productive working environment. 



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit; use hands and/or fingers to type, handle, or feel; and view a computer monitor or video display. 



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually quiet.


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